Donation refund policy

Policy of Stichting Stolpersteine about refund of donations

Stichting Stolpersteine has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent.

Stichting Stolpersteine expects that all donors will exercise due care and diligence while making donations. Stichting Stolpersteine also recognizes that a donation may be made erroneously or donors may change their mind. Stichting Stolpersteine will examine the request for refund of donation and endeavour to make the refund. Stichting Stolpersteine may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

Stichting Stolpersteine is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Stichting Stolpersteine office within 7 (Seven) days from the date on which you made the donation i.e.:

  • The refund process may take 7 to 30 working days depending on the availability of the information from third parties such as PayPal, Banks, etc. through which transaction is done.